Terms and conditions

These Terms of Use govern the use of the online store www.eurosanteh.md and apply to all orders for goods and services offered by Edenvor SRL through this website. We recommend that you carefully review these Terms of Use before using the website. By using the website, you agree to these terms. Edenvor SRL reserves the right to modify these Terms of Use without prior notice. The current version of the Terms of Use is always available on the website www.eurosanteh.md.

1. GENERAL PROVISIONS

The website www.eurosanteh.md is owned by Edenvor SRL.
All materials posted on the website, including text, images, graphics, design, logos, product descriptions, and other materials, are the property of Edenvor SRL or are used lawfully and are protected by the intellectual property laws of the Republic of Moldova.
Copying, reproducing, distributing, publishing, or otherwise using the website’s materials without the company’s prior written consent is prohibited.
Use of the website is governed by the applicable laws of the Republic of Moldova, including provisions regarding e-commerce and consumer protection.

2. PLACING AN ORDER AND PAYMENT

Orders are placed through the online store’s interface. After placing an order, the customer receives an order confirmation via the contact information provided.
Payment for goods can be made by credit card through the secure MAIB payment service. After successful payment, the customer receives a payment confirmation.
When making a payment, the user will be redirected to the payment provider’s secure page to complete additional authentication in accordance with the 3D Secure security standard.
All payments are processed in the national currency of the Republic of Moldova (MDL).
Refunds are issued to the same credit card used to pay for the order.

3. DELIVERY

EUROSANTEH MD delivers goods within the municipality of Chisinau and throughout the Republic of Moldova using its own fleet or through partner courier companies.
We strive to ensure the safe delivery of every order by offering transparent rates and shipping solutions tailored to the specific characteristics of the ordered goods.
 

3.1. Delivery within Chisinau

• Delivery is available for orders totaling more than 2,999 MDL;
• For orders totaling less than 2,999 MDL, customers may pick up their items in person at a store or warehouse;
• For orders with a total weight of up to 60 kg, delivery costs start at 99 MDL and depend on the weight and dimensions of the goods;

3.2. Delivery within the Republic of Moldova

• Delivery to other locations within the Republic of Moldova is available regardless of the order value.
• For orders with a total weight of up to 60 kg, shipping costs start at 199 MDL and depend on the weight and dimensions of the goods.
• Delivery is carried out by partner courier companies or our own transport.

3.3. Delivery of Goods Weighing More Than 60 kg

For orders with a total weight exceeding 60 kg, shipping costs are calculated on a case-by-case basis, taking into account the weight, dimensions of the goods, and the destination.

IMPORTANT! For orders with a total weight exceeding 60 kg, the buyer is responsible for arranging and carrying out the unloading of goods from the vehicle at their own expense.

The buyer must ensure that the necessary personnel and equipment are available for the safe unloading of goods by the time the vehicle arrives.

EUROSANTEH MD does not unload goods for orders with a total weight exceeding 60 kg.

3.4. Delivery Times

For items in stock, standard delivery times are as follows:

• Chisinau: 1–3 business days.
• Rest of the Republic of Moldova: 2–5 business days.

Delivery times are calculated from the moment the order is confirmed and the items are in stock.

Deliveries are typically made Monday through Friday from 7:00 a.m. to 10:00 p.m. Saturday deliveries are possible depending on the shipping service’s schedule and subject to prior agreement.

There are no deliveries on Sundays or official holidays, except in cases separately agreed upon by the parties.

The estimated delivery date and time window are communicated to the customer upon order confirmation.

In the event of circumstances affecting the agreed-upon delivery time, including adverse weather conditions, traffic restrictions, or disruptions in courier service operations, the customer will be notified, and the situation will be resolved in accordance with applicable law.

4. RETURNS

Pursuant to Law No. 105-XV of March 13, 2013, on the Protection of Consumer Rights, the buyer has the right to return goods in the cases and in accordance with the procedures provided for by the legislation of the Republic of Moldova on the protection of consumer rights.
A return request may be submitted within the time limit established by law. Refunds will be issued to the payment card used for the purchase.
Certain categories of goods are not eligible for return or exchange in accordance with Annex No. 2 to Government Resolution No. 1465 dated December 8, 2003 (MO248-253/December 19, 2003), as amended by Government Resolution No. 1188 dated February 11, 2007 (MO175/September 11, 2007).

Contact information for processing returns:

Phone: +373 68 272 991
Timeframe for processing a return request: up to 14 calendar days.
Agency for Consumer Protection and Market Surveillance
▪️ Address: Chisinau Municipality, 78 Vasile Alexandri St., MD-2012
▪️ Consumer hotline: 022 51-51-51 or 080 028 028
▪️ Website: consumator.gov.md

5. CONTACT INFORMATION

Legal Entity: Edenvor SRL
IDNO: 1014609001015
Registered Address: Republic of Moldova, Chisinau, 110 Burebista St.
Actual Address: Republic of Moldova, Chisinau, 110 Burebista St.
Phone: +373 68 272 991
Email: info@eurosanteh.md